Privacy Policy

🔒 Dokanwala — Privacy Policy


Applies to: www.dokanwala.com and all Dokanwala sales channels in Bangladesh

1) Introduction

Dokanwala values your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you shop with us online or offline in Bangladesh.

2) Information We Collect

  • Personal Information: Name, phone number, email, billing/delivery address, payment details.

  • Order Information: Products purchased, transaction amount, delivery preferences.

  • Technical Data: IP address, browser, device type, cookies, session logs.

  • Communications: Messages, reviews, complaints, survey responses.

3) How We Use Your Information

  • To process orders, payments, and deliveries.

  • To send order confirmations, invoices, tracking updates.

  • To improve our website, app, and customer experience.

  • To provide support and resolve disputes.

  • To send promotional offers (only if you opt-in).

  • To comply with legal or regulatory requirements.

4) Sharing of Information

We do not sell or rent customer data. Information may be shared with:

  • Courier/Logistics Partners: For delivery of your order.

  • Payment Gateways: To process secure payments.

  • IT/Hosting Providers: For website operation and data security.

  • Legal Authorities: When required under Bangladeshi law.

5) Data Security

  • SSL encryption on all transactions.

  • OTP verification for COD and high-value orders.

  • Restricted staff access to sensitive data.

  • Regular monitoring against unauthorized access, loss, or misuse.

6) Cookies & Tracking

  • We use cookies to remember login sessions, cart items, and browsing preferences.

  • Third-party analytics (e.g., Google Analytics, Meta Pixel) may be used for performance and marketing insights.

  • You may disable cookies in your browser, but some features may not work properly.

7) Customer Rights

  • Access: You may request a copy of your stored personal data.

  • Correction: You may update incorrect or outdated data via your account or support.

  • Deletion: You may request account deletion (subject to legal/financial record retention).

  • Opt-Out: You may unsubscribe from marketing SMS/Emails anytime.

8) Data Retention

  • Order & transaction records: kept for 5 years (as per Bangladesh VAT & tax law).

  • Inactive accounts: deleted after 24 months of inactivity (after notification).

  • Backups may be kept for disaster recovery purposes.

9) Children’s Privacy

Our site is not intended for children under 13 years. We do not knowingly collect personal data from minors without parental consent.

10) Third-Party Links

Our website may link to other sites/apps. We are not responsible for privacy practices of external platforms.

11) Changes to Privacy Policy

We may update this policy for legal, technical, or business reasons. The revised version will always be posted on our website with an updated effective date.

12) Contact Us

If you have questions about this Privacy Policy or your data:

Quick FAQ

Q1. Does Dokanwala share my phone number with anyone?
Only with courier partners for delivery coordination.

Q2. Is my payment data safe?
Yes. We use PCI-DSS compliant gateways and do not store full card details on our servers.

Q3. Can I request deletion of my order history?
No, order/financial records must be retained for 5 years under Bangladeshi law. Account details may be deleted separately.

Q4. Will I receive marketing SMS/Emails?
Only if you consent. You can unsubscribe anytime.