📜 Dokanwala — Terms & Conditions

Applies to: www.dokanwala.com and all Dokanwala sales channels in Bangladesh

1) Acceptance of Terms

By accessing or using the Dokanwala website, mobile site, or placing an order, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our services.

2) Eligibility

• You must be at least 18 years old or under parental supervision to use our site.

• By ordering, you confirm that all information provided is true, accurate, and complete.

3) Account & Security

• Customers may browse without an account, but registration is required for order history, tracking, and loyalty features.

• You are responsible for maintaining confidentiality of your login details.

• Notify us immediately of unauthorized account use.

4) Product Information

• We strive to ensure accuracy in descriptions, images, prices, and stock status.

• However, typographical errors or stock updates may occur. Dokanwala reserves the right to correct information or cancel orders with full refund.

5) Pricing & Payments

• All prices are in Bangladeshi Taka (৳) and include VAT where applicable.

• Payment methods: COD, bKash, Nagad, card, bank transfer.

• Orders above COD limits may require advance/full prepayment.

• Promotions and discount codes cannot be combined unless stated.

6) Order Acceptance & Cancellation

• Your order is confirmed once payment/COD verification is successful.

• We may cancel orders due to stock unavailability, payment issues, or suspected fraud.

• Customers may request cancellation before status is Packed.

7) Delivery & Shipping

• Covered by our Delivery & Shipping Policy.

• Delivery timelines are best estimates; delays may occur due to courier, weather, or force majeure events.

• Ownership transfers upon successful delivery (POD/OTP scan).

8) Returns & Refunds

• Covered by our Return & Refund Policy.

• Only eligible items with proper documentation will be processed.

9) Use of Site & Prohibited Conduct

You agree not to:

• Misuse the website or mobile app for fraudulent activities.

• Copy, reproduce, or exploit any content without permission.

• Interfere with site security or payment gateway.

• Post abusive, obscene, or illegal content in reviews/comments.

10) Intellectual Property

• All logos, brand names, product images, graphics, and content on Dokanwala are property of Dokanwala or its partners.

• Unauthorized use may result in legal action.

11) Limitation of Liability

• Dokanwala is not liable for indirect, incidental, or consequential damages arising from product misuse, courier delays, or third-party service failures.

• Our liability is limited to the value of the product purchased.

12) Third-Party Links

Our site may contain links to third-party websites. We are not responsible for content, services, or privacy practices of external sites.

13) Privacy & Data Protection

• Customer data is handled under our Privacy Policy.

• We use SSL encryption, OTP verification, and secure gateways to protect information.

14) Governing Law & Jurisdiction

• These Terms are governed by the laws of Bangladesh.

• Any disputes shall be subject to exclusive jurisdiction of Dhaka courts.

15) Amendments

• Dokanwala may update these Terms anytime to reflect new policies, technology, or legal requirements.

• Updates will be posted on our website with revised date.

Quick FAQ

Q1. Can Dokanwala change product prices after I order?
No, confirmed orders are locked at the price paid. Only future listings may change.

Q2. If my order is cancelled by Dokanwala, will I get a refund?
Yes, full refund will be issued within the promised timeline.

Q3. Can I use images from Dokanwala for my own business?
No, unless written permission is granted.

Q4. Who resolves disputes if I’m not satisfied?
Our support team will assist first; unresolved cases may be escalated to relevant Bangladeshi consumer authorities.